Return Policy

It is guaranteed that our products will meet every customer's needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you or get you a refund. 

Please contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions within 24 hours. Our team will offer you an instrument according to your specific requirements.

Please inform us of your request for refund or return or exchange within 30 days after you receive the goods.

* All goods (including all parts and attachments) must be returned to us via express delivery.

* You have to bear the cost for us to redeliver goods if you want an exchange.

* At any time, no commission charge is required for returns.

* Payment means for refund: credit card, Western Union.

We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.

Missing package

If you are not receiving your package after estimated shipping time, please contact us and provide your order number to us. We will check with our carrier for further details. If the shipping address is completely right and missing delivery during shipping, we will do the full refund for your order. If the missing is caused by an uncompleted shipping address, we cannot responsible for the missing package and no refund will be issued.

Cautions:
1. Customers need to return products to an appointed address. We will provide you with information on returns via E-mail. After receiving returned goods, we will arrange a full refund.

2. Orders for returns require order number to be written on the outside of the package. Is this page helpful? If not, please contact us.

Cart